Inclusive participation
Use accessible formats, representative stakeholder mapping and deliberate inclusion of groups that may be overlooked.
Communities
Participation that is early, respectful and traceable.
Host communities and landowners are not an audience at the end of a project plan. Their rights, knowledge, concerns and aspirations should inform decisions from the beginning.
Engagement principles
Relationships built through clarity and continuity.
Clear information
Explain what is known, unknown, proposed and not promised in language people can use.
Land access
Document permissions, expectations, boundaries, conduct, compensation where applicable and restoration obligations.
Grievance remedy
Offer safe, accessible channels with acknowledgement, assessment, response, escalation and non-retaliation.
Grievance pathway
A concern should never disappear into a form.
Receive safely
Accept concerns through accessible channels, including confidential options.
Acknowledge
Confirm receipt, explain next steps and preserve the complainant’s preferences.
Assess & assign
Classify urgency, safeguarding, conflict and technical requirements.
Respond & remedy
Communicate evidence, proposed action, timeline and escalation route.
Close & learn
Confirm outcome, protect records and use patterns to improve controls.